To confirm the booking a completed, signed booking form showing all names, must accompany a non-refundable deposit of 25% immediately (50% during the Christmas & New Year period). The person signing the booking form confirms that he/she has the authority of all other persons included in the holiday to make the booking on their behalf and that he/she has read and accepted the Booking Conditions. The deposit is accepted as part payment towards the cost of the holiday. Under no circumstances may the booking be sold on, transferred, or gifted to any other person or persons. In addition to our own requirements in this regard, it must be stressed that many scheduled airline tickets are not transferable and cannot be used by anyone other than the named person on the booking. However some charter flights will allow a name change for a fee.
The balance of the cost of your holiday must be paid no later than 8 weeks before departure, or as otherwise specified by us. If you book within 8 weeks of departure, the total cost of your holiday must be paid at the time of booking.
Payment can be made by cheque (GBP£ cheques only), bank transfer or by credit/debit card (Amex not accepted). Please note that a 3.55% charge is applicable on all credit/debit card transactions.
If we do not receive unconditional payment of the balance by the date due, we reserve the right to cancel your booking; all monies paid are forfeit. Your credit card details will be held as a security deposit. Any breakages and/or damage to the property including unauthorised telephone calls will be charged to the card at the end of your stay.
Should it become necessary for us to make any changes to your holiday arrangements before the date of departure, we will notify the signatory to the booking form. We will then offer either directly or through such signatory the choice of accepting the change, which if available, will be of at least comparable standard. Alternatively a full refund of money paid will be made. Any such refund will be made to such signatory to the booking form within 14 days. Please note that although we will use our best endeavours to find an alternate site for your holiday in the event of the original property not being available, it may not in practice be possible to do so and we do not undertake to provide an alternative. Our financial obligations in these circumstances are limited to a full refund of money paid.
Cancellation: All cancellations must be confirmed to us in writing. Any cancellation by you will result in the loss of any and all monies paid. It must be understood that many of the costs of your holiday such as flights may not be refundable in any circumstances. It is a condition of this contract that you will have adequate holiday insurance cover at the time of booking, which should cover for cancellation.
Any amendments made by you to your booking need to be confirmed to us in writing and may carry an administration charge.
All Passport, Visa and health certificate requirements are your responsibility. We cannot accept responsibility for any irregularities of personal documents.
During occupation of the property you are expected to assume all reasonable responsibility for its safety and security. (For example, ensuring that the property is secure when you go out, supervising young children to avoid domestic hazards etc.) We do not expect that you will have cause to make a complaint but any complaints regarding malfunction of facilities or any deficiencies in the services received by you will be attended to and remedied if possible by ourselves or by our local agent acting on our behalf. You must report any dissatisfaction with, or malfunction of, equipment, services or any aspect of your holiday to our Agent and also by telephone to ourselves in the UK within 24 hours of becoming aware of the problem. This is so that we may seek to solve the problem whilst you are on holiday. You must also confirm any such concern or dissatisfactionin writing within seven days of your return to the United Kingdom. Failure to comply with these terms will impede our ability to deal with this problem on your behalf. We cannot be responsible for any change of condition or circumstances at the property occurring after the time of booking. Building Works: we regret we cannot always issue information on ever-changing local conditions.
If a party exceeding that stated on the booking form attempts to take up residence in the accommodation we reserve the right to evict the whole party. Any extra guests must be declared and a supplement will have to be paid.
The client agrees to pay in full for any losses of, or damage to, fixtures, fittings, carpets etc, or any damage to the property. Our local Agent will be the sole arbitrator on cause and effect of such damage or losses. The security deposit for the property will be banked and will only be reimbursed once the local agent has checked the property for any breakages, telephone and other expenses. This will occur within 72 hours of your departure from the property.
Staffing levels at the property vary from villa to villa and are also dependent on the individual booking. However all the staff do not work bank holidays. If you require the staff to work bank holidays then this is classed as overtime and you will be charged for this locally by the villa house management team. Arrangment of this will need to be made in advance.
From time to time our house management team will need to show prospective buyers around villas that are on the sales market. These will be brief visits and always on an accompanied basis with reasonable notice. They will also work with you, the renter, on the best and most convenient time to visit.
To encourage you to take care of our environment by being careful in your use of the air conditioning and other electrically powered things, your rental rate includes electricity up to the normal level of usage for a booking. However, if your usage is excessive (eg air con left on all the time or not shutting the doors and windows when you are using it, will push the usage up dramatically) we reserve the right to deduct an amount attributable to this excessive usage from the deposit held by us. Electricity readings are taken before and after every booking.
Changes beyond our control: Some changes are necessary because of reasons beyond our control (including war, civil unrest, terrorist activity, industrial disputes, bad weather conditions and other circumstances which we could not foresee or avoid, even with all due care). In such circumstances we may have to alter, postpone or cancel your holiday. We will contact you to discuss alternative arrangements. However we will not pay compensation in these circumstances and are not responsible for any expenses or losses as a result of circumstances beyond our control.